Careers at LCG

At LCG, we view each and every one of our employees as an indispensable part of our team.

WHY LCG

London Capital Group offers you the opportunity to work together with people who share your drive for success and excellence in all areas. If you are interested in developing your career within an exciting and dynamic environment, working with dedicated and talented individuals, then we invite you to apply to become part of the LCG team.

Regulated by the Financial Conduct Authority and Cyprus Securities and Exchange Commission with more than 20 years’ experience in Financial Services, we offer our clients and our people the opportunity to work with experienced professionals, offering the highest standards in the provision of global online trading services. We believe that our continued success is driven by four key interdependent elements: Value, Technology, Partnerships and People. We value our team and support and encourage each individual to reach their potential so that together we can be the best.

<a href="/trade-responsibly/" target="_blank">Trade Responsibly</a>: CFD trading is high risk and may not be suitable for everyone. Losses can exceed your deposits. <a href="/lcg-group/legal-documentation/">Risk Disclosure</a>

TESTIMONIALS

Employees talk about their work experience at London Capital Group Limited

<a href="/trade-responsibly/" target="_blank">Trade Responsibly</a>: CFD trading is high risk and may not be suitable for everyone. Losses can exceed your deposits. <a href="/lcg-group/legal-documentation/">Risk Disclosure</a>
Sales Account Manager

Purpose:

  • Responsible for Generating and Developing trading clients from new and existing leads.
  • Provide Excellent Customer Support for Spread betting and CFD customers in line with Company policies and procedures and FCA regulation

 

Scope:

  • Member of the Retail Sales and overall Sales Department

 

Key interfaces and relationships:

  • Direct reporting line to Head of Sales
  • Liaison with Customer Onboarding, Marketing, Sales trading, Partnership & liquidity Sales, Dealing and Compliance Departments



Key Accountabilities/Responsibilities:

  • Converting leads into live trading accounts
  • Facilitating account opening
  • Reactivating Dormant accounts
  • Acquiring assets and increasing revenue
  • Review and develop process and operational improvements and projects
  • Adhering to all company policies and procedures
  • Achieve or exceed set targets
  • High level of conduct, standards
  • Provide proactive and excellent client service at all times
  • Effective & efficient client support and query resolution
  • Liaising and coordinating with internal departments
  • Following Anti-Money Laundering policy and procedure
  • Ensuring effective delivery of the service, meeting SLA standards


Key Activities:

  • Making all efforts to align Clients activities with the key performance indicators of the group.
  • Convert leads and potential clients into new accounts; ensure high quality interaction with potential clients.  
  • Perform outbound Welcome calls to new clients
  • Provision of multi-lingual telephone and email support to clients, delivered in accordance with SLA’s and guidelines
  • Assist existing clients to begin trading; ensure accurate administration of sales and account opening.
  • At times, contact clients in regard to their CFD/Spread Betting enquiries.
  • Answer client queries and educate them as to the benefits and risks of our services.
  • Monitor competitor companies within related markets; share knowledge with colleagues.
  • Adhere to all company policies and procedures, ensuring that all relevant compliance obligations are met.
  • Attend trade exhibitions and seminars.
  • Monitoring and reporting on client activities and provide relevant management information.
  • Ensure that all activity is conducted in line with TCF requirements and FCA guidance
Other general ad hoc duties.



Skills:

Essential:

  • Financial markets knowledge (particularly FX, commodities and equities)
  • Proven sales track record, ideally gained within financial services; ability to work to targets
  • Excellent communication skills – verbal and written
  • Self-motivated and driven; able to act on own initiative
  • Methodical and organised approach
  • Excellent telephone manner
  • Excellent Service
  • Ability to work under pressure
  • Strong judgement/Analysis
  • Good interpersonal skills and ability to interpret regulatory and external requirements to real life situations

Preferred:

  • Prior experience at a good level in Excel & Word 
  • Knowledge and experience of FCA regulatory process and the procedures particularly ‘Know Your client and ‘Treating Customers Fairly’
  • An interest in the financial markets and trading.


Knowledge & Expertise (relating to specialist knowledge and expertise required to undertake the role.  May include knowledge of services and policies):

Essential:

  • Manage client portfolio in any industry

Preferred:

  • Sales experience
  • Knowledge and interest in financial markets
Experience of Financial Spreadbetting and CFDs



KPIs:

Manage portfolio of 1000 clients

Sell on a directorship level/partners

150 calls per day

£300k target/per month



CURRENT VACANCIES AND JOB OPPORTUNITIES

Own your career and build your future. Apply to become part of the LCG team today.

If you are interested in applying for one of these roles or simply inspired to join the team, please contact us at Careers@LCG.com

Trade Responsibly: CFD trading is high risk and may not be suitable for everyone. Losses can exceed your deposits. Risk Disclosure