Careers at LCG

At LCG, we view each and every one of our employees as an indispensable part of our team.

WHY LCG

London Capital Group offers you the opportunity to work together with people who share your drive for success and excellence in all areas. If you are interested in developing your career within an exciting and dynamic environment, working with dedicated and talented individuals, then we invite you to apply to become part of the LCG team.

Regulated by the Financial Conduct Authority and Cyprus Securities and Exchange Commission with more than 20 years’ experience in Financial Services, we offer our clients and our people the opportunity to work with experienced professionals, offering the highest standards in the provision of global online trading services. We believe that our continued success is driven by four key interdependent elements: Value, Technology, Partnerships and People. We value our team and support and encourage each individual to reach their potential so that together we can be the best.

CFD trading is high risk and may not be suitable for everyone.

TESTIMONIALS

Employees talk about their work experience at London Capital Group Limited

CFD trading is high risk and may not be suitable for everyone.
Market Research & Social Media Executive

Key Accountabilities/Responsibilities

  • Designing research methods such as interviews and questionnaires
  • Consulting clients about project requirements and objectives
  • Reporting on customer feedback and Net promoter score
  • Carry out Monthly market analysis by determining customer, competition profile, treats, LCG position and USP
  • Analysing, translating and presenting results
  • Writing reports Monthly market analysis, including client recommendations
  • Advising Customer services & retention, sales and Marketing on how they can best make use of results
  • Manage customer communication via social media with the help of customer services associates.
  • Monthly demonstration on how LCG products are aligned to the market target needs
  • Measure and evaluate Monthly retention activities
  • Stay up to date with social media trends and best practices.
  • Make sure LCG is using relevant channels to engage with the Market target
  • Review and report on abnormality online content on a daily basis
  • In-depth knowledge and understanding of social media platforms and their respective participants (Facebook,Youtube, Twitter, Flickr etc.) and how they can be deployed.
  • Knowledgeable about CYSEC, CIMA and FCA regulation
  • Customer satisfaction and ensuring full communication at all times.
  • Respond positively to any new initiatives that are brought into practice making
  • sure they easily become part of the customer experience service delivery
  • Suggest training for customer services associates
  • Able to engage online with or without support with detractors, passive and promoters

 

Essential criteria

  • Educated to degree level in statistic and or Marketing.
  • Fluent in English (verbal and written).
  • Fluent in another language is a plus, Arabic or Asian language- French,
  • Spanish, Portuguese, Italian, Mandarin, Malay, Thai, Vietnamese, Indonesian or
  • German (verbal and written).
  • Excellent interpersonal and communication skills.
  • High level of numeracy and excellent analytical skills
  • A keen, demonstrable interest and understanding of financial markets with a
  • strong commercial awareness
  • Minimum 3 years’ experience in Marketing Research or Statistic Role
  • High level of accuracy and attention to detail.
  • Minimum 6 months experience using CRM, Chat, phone and social media services
  • Works well under pressure and comfortable with numbers
  • Self-motivated and able to work at a consistently high standard.
  • Able to be proactive when necessary.
  • A logical and analytical approach.
  • Very well organised with good time management skills.
  • Computer literate in Microsoft Office.
  • Minimum 2 Years’ experience in forex and financial trading

CURRENT VACANCIES AND JOB OPPORTUNITIES

Own your career and build your future. Apply to become part of the LCG team today.

If you are interested in applying for one of these roles or simply inspired to join the team, please contact us at careerscy@lcg.com
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 79% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.