Careers at LCG

At LCG, we view each and every one of our employees as an indispensable part of our team.

WHY LCG

London Capital Group offers you the opportunity to work together with people who share your drive for success and excellence in all areas. If you are interested in developing your career within an exciting and dynamic environment, working with dedicated and talented individuals, then we invite you to apply to become part of the LCG team.

Regulated by the Financial Conduct Authority and Cyprus Securities and Exchange Commission with more than 20 years’ experience in Financial Services, we offer our clients and our people the opportunity to work with experienced professionals, offering the highest standards in the provision of global online trading services. We believe that our continued success is driven by four key interdependent elements: Value, Technology, Partnerships and People. We value our team and support and encourage each individual to reach their potential so that together we can be the best.

CFD trading is high risk and may not be suitable for everyone.

TESTIMONIALS

Employees talk about their work experience at London Capital Group Limited

CFD trading is high risk and may not be suitable for everyone.
Customer Services & Retention Associate - Chinese Speaking (Night Shift)

Key Accountabilities/Responsibilities

  • Trade dispute resolution, retention and complaint management.
  • Supporting our various technical and mobile platforms, as well as generally assisting with any client queries that arise.
  • Front-end payment support and assistance with queries. Processing deposits and account opening during office closed hours.
  • Once fully competent in all aspects of client support, more responsibility will be given for executing trades.
  • Customer retention and feedback.
  • In the longer term, the successful candidate may be given exposure to direct client management.
  • 24 hours multilingual services.
  • Adviser and consultant to the On-Boarding Manager.
  • Ensure departmental policies and procedures are adhered to.
  • To open new customer accounts and maintain existing records in line with policies and procedures for the Spread Betting, CFD and Forex departments.
  • Act on behalf of the On-Boarding & AML Manager in her absence.
  • Opening accounts in accordance with Company policy and procedure.
  • Providing white label specific support on account opening.
  • Depositing all bank transfers to LCG.
  • Investigate any deposits issues.
  • Following Anti-Money Laundering policy and procedure.
  • Ensuring effective delivery of the service, meeting SLA standards.
  • Reviewing, approving and opening spread betting, CFD and Forex accounts including assessing client suitability.
  • Preparation, maintenance, filing and scanning of customer. Documentation, ensuring it meets regulatory requirements.
  • Processing faxes, post and phone enquiries relating to account Applications.
  • Screening clients for sanctions, PEP and adverse media.
  • Generation of letters for new and prospective clients.
  • Reporting any suspicious deposits, withdrawal or activities to the Compliance department, customer services & retention supervisor, senior customer services and retention associates and to Global Head of customer services and retention. 

Essential criteria

  • Educated to degree level.
  • Fluent in English and Chinese (verbal and written).
  • Excellent interpersonal and communication skills.
  • High level of numeracy.
  • A keen, demonstrable interest in – and understanding of – financial markets.
  • Six months’ experience working in a client-facing, administrative role (which could have been gained either through a “gap year” or as part of a student part-time role).
  • Minimum 3 years’ experience in customer services and retention role.
  • High level of accuracy and attention to detail.
  • Minimum 6 months experience using CRM, Chat, phone and social media services.
  • Works well under pressure.
  • Self-motivated and able to work at a consistently high standard.
  • Able to be proactive when necessary.
  • A logical and analytical approach.
  • Very well organised with good time management skills.
  • Computer literate in Microsoft Office.

CURRENT VACANCIES AND JOB OPPORTUNITIES

Own your career and build your future. Apply to become part of the LCG team today.

If you are interested in applying for one of these roles or simply inspired to join the team, please contact us at careerscy@lcg.com
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 79% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.