Careers at LCG

At LCG, we view each and every one of our employees as an indispensable part of our team.

WHY LCG

London Capital Group offers you the opportunity to work together with people who share your drive for success and excellence in all areas. If you are interested in developing your career within an exciting and dynamic environment, working with dedicated and talented individuals, then we invite you to apply to become part of the LCG team.

Regulated by the Financial Conduct Authority and Cyprus Securities and Exchange Commission with more than 20 years’ experience in Financial Services, we offer our clients and our people the opportunity to work with experienced professionals, offering the highest standards in the provision of global online trading services. We believe that our continued success is driven by four key interdependent elements: Value, Technology, Partnerships and People. We value our team and support and encourage each individual to reach their potential so that together we can be the best.

CFD trading is high risk and may not be suitable for everyone.

TESTIMONIALS

Employees talk about their work experience at London Capital Group Limited

CFD trading is high risk and may not be suitable for everyone.
Customer Services Complaints & Retention Management Associate - Malay Speaking

Key Accountabilities/Responsibilities

  • Effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept information throughout the complaint process
  • Support and participate to retention campaigns
  • Respect the regulation and compliance complaint resolution procedures
  • Reduce the number of account closure by offering alternative solutions alternatives to customers
  • To manage the resolution of customer complaints, within given timescales. Follow up complaint under compliance responsibility 
  • To be the first point of contact for all customer related issues.
  • To liaise with the client on a weekly basis and report on the level of customer
  • Complaint resolutions
  • Quality monitoring: Chat, telephone and email. Report back any trends and repeated issues
  • Responsible for investigation, resolution and reporting of all customer related complaints
  • Provide complaint trends and communicate lessons
  • Escalate all unresolved issues/complaints to line manager and compliance team.
  • Knowledgeable about CYSEC, CIMA and FCA regulation
  • Customer satisfaction and ensuring full communication at all times.
  • Respond positively to any new initiatives that are brought into practice making sure them easily become part of the customer experience service delivery
  • Trade dispute resolution, retention and complaint management
  • Monitor all potential claims ensuring minimal financial impact and keep record of all financial .
  • Suggest training for customer services associates
  • Safeguarding and Vulnerable Person
  • Customer retention and feedback
  • Reporting any suspicious deposits, withdrawal or activities to the Compliance, department, customer services & retention supervisor, senior customer services and retention associates and to Global Head of customer services and retention

 

Essential criteria

  • Educated to degree level.
  • Fluent in English and Malay (verbal and written).
  • Excellent interpersonal and communication skills.
  • High level of numeracy.
  • A keen, demonstrable interest in – and understanding of – financial markets.
  • Six months’ experience working in a client-facing, administrative role (which could have been gained either through a “gap year” or as part of a student part-time role).
  • Minimum 3 years’ experience in customer services and retention and complaint role
  • High level of accuracy and attention to detail.
  • Minimum 6 months experience using CRM, Chat, phone and social media services
  • Works well under pressure.
  • Self-motivated and able to work at a consistently high standard.
  • Able to be proactive when necessary.
  • A logical and analytical approach.
  • Very well organised with good time management skills.
  • Computer literate in Microsoft Office.
  • Minimum 3 Years’ experience in forex and financial trading

CURRENT VACANCIES AND JOB OPPORTUNITIES

Own your career and build your future. Apply to become part of the LCG team today.

If you are interested in applying for one of these roles or simply inspired to join the team, please contact us at careerscy@lcg.com
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 79% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.